Refund Policy

1. Our Commitment

At WJB Holdings LLC, we are committed to providing high-quality digital marketing services and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be requested and granted.

2. Website Foundation Refunds

2.1 Setup Fee

The one-time setup fee is $697 (Founding client rate: $347 for first 3 clients only). Setup fees are refundable under the following conditions:

• Before Work Begins: A 50% refund is available if you cancel before we begin work on your website
• After Work Begins: Setup fees are non-refundable once campaign or website build has been initiated

2.2 Monthly Hosting & Maintenance ($97/month)

The monthly hosting and maintenance subscription:

• Can be canceled at any time with 30 days written notice
• No refund for the current billing period upon cancellation
• Upon cancellation, your website will remain active until the end of the 30-day notice period

3. Lead Generation Package Refunds

3.1 Test Package ($750 + $397 setup)

The Test Package includes 10 leads. Refunds:

• Setup Fee: Non-refundable once campaign has been initiated
• Lead Fees: Non-refundable once leads have been delivered

3.2 Starter Package ($1,300/month + $397 setup)

The Starter Package includes 20 leads/month:

• Setup Fee: Non-refundable once campaign has been initiated
• Monthly Fees: Can be canceled at any time with 30 days written notice
• No refund for the current billing period upon cancellation

3.3 Pro Package ($1,800/month + $397 setup)

The Pro Package includes 30 leads/month:

• Setup Fee: Non-refundable once campaign has been initiated
• Monthly Fees: Can be canceled at any time with 30 days written notice
• No refund for the current billing period upon cancellation
• Extra Leads: $55/lead (above 30) — non-refundable once delivered

3.4 Lead Qualification

A "qualified lead" is defined as:

• A phone call of at least 60 seconds from a unique number with clear service intent
• OR a completed form submission with valid contact information and service description
• Within the agreed service area and business hours

Leads that do not meet qualification criteria will not be billed or will be replaced, subject to agreement at campaign setup.

4. Extra Landing Pages Refunds

4.1 One-Time Page Fee ($297/page)

Additional landing pages beyond the 1 included in each package:

• Before Delivery: A 50% refund is available if you cancel before we begin work
• After Delivery: No refund available once the landing page is delivered

4.2 Monthly Hosting ($24/month)

Landing page hosting and maintenance:

• Can be canceled at any time with 30 days written notice
• No refund for the current billing period upon cancellation

5. Local SEO + GMB Service Refunds

5.1 Monthly Service

Local SEO is billed monthly with a one-time setup fee:

• Can be canceled at any time with 30 days written notice
• No refund for the current billing period upon cancellation
• Setup Fee: Non-refundable once service has been initiated

6. Non-Refundable Items

The following are non-refundable under all circumstances:

• One-Time Setup Fees: Once campaign or website build has been initiated
• Test Package Fees: Once the test campaign has been initiated
• Ad Spend: Money spent on Facebook, Google, or other advertising platforms (these go directly to the platforms, not to us)
• Third-Party Costs: Domain registrations, third-party tools, or software purchased on your behalf
• Completed Work: Any deliverables that have been completed and delivered

7. Cancellation Policy Summary

Monthly services (Starter, Pro lead packages; Website hosting; Local SEO) may be cancelled at any time with 30 days written notice. No long-term contracts.

One-time setup fees and test package fees are non-refundable once campaign or website build has been initiated.

8. Performance Guarantees

While we strive for excellence and employ proven strategies, refunds are not granted based on performance metrics or unmet expectations regarding results.

9. Refund Request Process

To request a refund:

1. Contact us at [email protected] with your refund request
2. Include your name, service purchased, date of purchase, and reason for refund request
3. Allow 3-5 business days for us to review your request
4. If approved, refunds will be processed within 7-10 business days to the original payment method

10. Governing Law

These terms are governed by the laws of the State of Florida, United States.

11. Contact Us

For questions about this Refund Policy or to request a refund, please contact us: